Shipping and Returns

Shipping

By carrier

The order will be sent to the address selected as “Shipping Address” when you completed your purchase.

Deliveries will not be made to PO boxes.

Shipping costs are calculated based on the weight/volume of the order and the delivery location, with shipments to the Madeira and Azores archipelagos always being calculated on a personalized basis.

The free shipping offer for orders over €250 is valid for all orders, with the following exceptions:

  • Orders that include products from the Furniture, Cots, Dispensers and Outdoor Equipment category.
  • Shipping addresses located in the Madeira and Azores Archipelagos.

If you have any questions regarding this shipping offer, please contact us using the usual means.


ABC School Survey

You can choose to collect your order at our facilities.

To do so, you must select this option in your customer area before completing your purchase.

If you choose this shipping option, no shipping costs will be charged.


Shipping costs

Shipping costs are automatically calculated by our website when you fill out your shopping cart and depend on the following factors:

  • Actual or volumetric weight of the order;
  • Location of the delivery address of the goods;

Exchanges, returns and cancellations

Is it possible to exchange or return a purchased product?

Yes. After receiving your order, you have 14 working days to exchange or return the product(s) purchased. This option is valid for the vast majority of items available on the website, with the following exceptions:

  • Items that are made to order, according to the customer's instructions, cannot be exchanged or returned;
  • Items whose sale involves installation on site cannot be exchanged or returned;
  • Items that are damaged due to use, are not in their original packaging, or are incomplete cannot be exchanged or returned.

What are the conditions for accepting exchanges and returns?

All exchanges and returns will only be valid and accepted by ABC Escolar if they strictly comply with the following conditions:

  • Products must be returned in their original packaging, with all components;
  • Products must be completely intact and sealed, without any damage;
  • The customer must communicate their intention to exchange or return their order via email and wait for an assessment by the ABC Escolar team. After accepting the exchange or return, the customer must send the products properly packaged and stored;
  • Along with the item, the customer must send the tax document received with the order.
  • If the order was delivered to the customer's address, the shipping costs will NOT be refunded.

Any violation of the conditions described may result in the cancellation of the exchange or return process.

What should I do to exchange or return the product?

The customer must communicate their intention to exchange or return their order in writing to the email geral@abcescolar.pt . After due acknowledgement of the reasons for exchange or return and the condition of the items in question, the ABC Escolar team will issue its assessment and inform the customer of the conditions and steps to follow.

The customer is responsible for sending the items they wish to exchange or return. To do so, they may use the shipping service they choose, and will be responsible for both the payment of the amounts applied and the delivery.

The address to which items for exchange or return must be sent is as follows:

ABC School

Sezim Street, 1221

St. James of Candoso

4835-249 Guimarães


How will I be reimbursed?

After receiving the goods, the ABC Escolar team will check the integrity of the returned products and will refund the corresponding amount via bank transfer within 14 days, or by issuing a voucher valid for one year from the date of issue. The shipping costs charged at the time of ordering, as well as the return shipping costs, are the responsibility of the customer.

Is it possible to cancel an order?

Yes. You can cancel your order within five business days after payment. This option is valid for all orders except the following exceptions:

  • Orders that are being manufactured specifically according to the customer's instructions cannot be cancelled.

Notes:

ABC Escolar reserves the right to, at any time, change the conditions and rules of the website, without prior notice to the customer.

The Policy described is valid for purchases made exclusively in the ABC Escolar online store.